Choosing a rug cleaning service doesn’t need to be a game of chance. By asking a few questions and doing a little homework you can choose a great rug cleaning service. You can spend a lot of money on floor coverings nowadays and when it comes time to have them freshened up you need to be able to trust the company you choose to care for them properly. The options can be confusing and frustrating. To help you weed through all the choices out there here are a few tips to help you narrow down your selection to a few good companies and then go from there.
First off, never hire a carpet cleaner that wants to come to your home and perform the service. They simply can not do the thorough type of washing that an in-plant professional can. Their van mounted equipment is adequate for your wall to wall carpet but is not a good choice for a fine floor covering. A rug cleaning service will have equipment that is specifically designed to dust, wash, and thoroughly dry your rugs in their facility. These pieces of equipment are stationary and transporting them to your home would not only take days to set up and tear down but would also be cost prohibitive. Besides that most home do not have the type of space that it would take to set up the equipment.
Next, look for the company’s website. With today’s technology a company that is concerned about their image will have an up to date, multi-page website that will tell you a lot about their professionalism. If they don’t have a website or it looks really outdated you might think twice before picking them. The website should tell you a lot about them such as years of experience, organizations they are members of, education or training they receive, hours of operation, any awards they have received, and possibly show you pictures of their facility.
Check to see if the company is certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification), the RIA (Restoration Industry Association), Woolsafe, or other industry organizations. A rug cleaning service that is certified by one or more organizations is a company that cares enough to educate themselves and their employees. There is a lot of training available in the industry today and so there is no excuse for companies to not train their employees properly.
Check with your family, friends, and relatives who own fine hand made rugs for referrals. This is usually a reliable source for how a rug cleaning service has treated customers in the past. If this is not possible, you can call your local Chamber of Commerce office and ask them for a referral. Chances are they may know the company’s owner and employees and could speak to the kind of work they do and their reputation.
Lastly, they should have a 100% money back guarantee. If the company will not stand behind their work then they are probably not the kind of company you want to trust with your fine floor coverings.